The installation team were superb; quick, thorough and brilliant at tidying up at the end of each day. The team leader kept us updated each day, was very friendly and had a great sense of humour.
The team followed the COVID guidelines and at all times we felt safe. The finish is excellent and totally exceeds our expectations. The product is clearly of superior quality and well worth the investment.
We had 2 sets of patio doors, a front door and 10 windows installed. The team explained locking mechanisms etc. over the installation and everything is simple to operate and definitely adds a greater level of security, compared to our previous windows and doors.
I totally recommend CR Smith, fantastic service from initial enquiry, through survey, to installation.
Watch Elaine and Malcoms video below or read the full transcript from their interview.
“Top quality product and fantastic service.”
We moved into the house when it was built 19 years ago and recently we’ve tended to notice the windows have been getting a little bit tired and the seals have gone in some of them.
So we decided that we’d look to replace the windows, patio doors and the main front door. I had seen vans around for CR Smith because I’ve been looking for somebody more local, as opposed to going for one of the national companies.
Then I did some research online, read the customer reviews of CR Smith and they were that good I thought that’s the company I’d go for. The thing that really impressed me was when I made the enquiry, the response from the office to arrange for Tom to come out was very, very quick.
He then guided us through what the likely time scales would be, how the installation would proceed and also how the survey would happen as well.
I think for me the things we’ve noticed the most about the installation is where we’ve had a different style of window, it’s brought more light into the house. Particularly in the front and with the kitchen as well.
The other thing is we notice, it’s a lot more quiet now. Our bedroom is in the back of the house and if people were coming back late at night you could hear noise of cars cars doors, front doors being slammed but now it’s kind of like you go to bed in this virtual silence till morning, which I don’t complain about because I’m a light sleeper.
We’ve noticed the difference as well is the draftyness that we did have, a wee bit before, is no longer. So I feel it’s retaining the heat a lot nicer now so it should help with the heating bills.
Everything has gone really to plan and it was really efficient from start to end and I think the other thing I’d say is the guys, everybody that we’ve dealt with – from Tom to the installers – they’ve all been really polite, pleasant, careful, mindful of our property.
Overall it’s just felt like a really personalised service. I definitely would recommend CR Smith. I can’t fault what’s happened from start to end and you know obviously that’s what we reflected in the rating we gave online.