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Contact Us
0800 200 444
Gardeners Street,
Dunfermline,
Fife
KY12 0RN
Customer Update
Our priority continues to be the health and safety of our customers and staff.
We are currently operating in accordance with government guidelines and we, therefore, have a large number of our team working from home.
We will of course respond to every enquiry as quickly as possible and we would like to thank our customers in advance for their ongoing support and understanding throughout this time.
Sales Enquiries
We can still provide you with a full quotation for any of our products by meeting with one of our representatives at an online appointment that we will invite you to join via email.
Please complete our sales enquiry form below and we’ll be in touch to arrange the next steps.
Our show centres in Dunfermline and Inverness are currently closed.
Operations
At this time the majority of scheduled domestic window installations have been postponed and customers with agreed dates will be contacted by our team with a further update.
Following rigorous safety measures, our factory remains open and some installation teams remain operational in order to fulfil permitted works including commercial and construction contracts, works deemed strictly essential and unoccupied properties.
Service enquiries
Emergency repairs will continue where required again in accordance with Scottish Government guidelines.
Currently, the fastest way for us to deal with any other service enquiry is by completing our online service form below, and we will arrange a call back.
Please select the appropriate option from the drop-down menu.
All work we carry out will be completed strictly in accordance with government guidelines and our own Covid Safe policies which can be viewed here.
Windows. Beautiful in every detail.
The four distinctive Lorimer styles have been designed to complement every home from modern to traditional, urban flat to rural mansion. Whether Sliding Sash, Casement, Tilt & Turn or Reversible all our double glazed windows blend elegant proportions with state-of-the-art engineering so that they look beautiful and perform perfectly year after year.
A Conservatory, Orangerie or Sunroom
When is a conservatory not a conservatory? When it’s whatever you want it to be. Our bespoke range of conservatories, orangeries and sunrooms give you the flexibility to create the space you’ve always dreamed of. And because we manage the complete package, from 3D design to planning permissions to build – we even decorate it – you can just sit back and relax.
360° Virtual Reality Design Service.
With our new Virtual Reality design tool, you can see your new conservatory before we build it. We’ll photograph your home and create a fully immersive, 3D digital model. Choose finishes and details and we’ll add them to the model – so you can see them in your new space. To get an idea of how it works, explore the examples here.
Doors that make an impression.
Your front door has more visual impact than any other feature of a house. So make a statement with a new Lorimer uPVC or Timberplus II door. There’s a look and finish to suit every home, including French, Patio and Entrance doors. They can either be stand-alone or a perfect complement to new Lorimer windows.
A guarantee to feel good about
Every Lorimer window is covered by a three-part guarantee including parts and workmanship for ten years. As we’ve been fitting double glazing for over 40 years, we’re in our ‘fourth generation’ of guarantees, and many thousands of customers have benefited from the ultimate peace of mind that comes with the Lorimer warranty.
The whole guarantee package is transferable to a new owner. It could be a useful extra benefit to help you sell your home, should you decide to do so during the ten-year guarantee period.
1. Product and installation guarantee
All Lorimer products, parts and workmanship are covered for ten years. We never hesitate to replace or correct faulty parts of work, and our customer service team is on hand to respond promptly in the unlikely event that you have a problem with your windows.
2. Unique security guarantee
Lorimer gives you exceptional security. In fact we’re so sure of it we’ll replace any window or door fitted to a brick aperture should it fail allowing an unwanted intruder to get into your home. (This doesn’t apply to someone breaking the glass.)
3. Building regulations certificate
We guarantee that all our installations meet building regulations at the time of installation. This includes energy conservation, use as a fire escape, safe cleaning, safety glass, ventilation, and permissions and warrants.
Ready for anything
The CR Smith emergency call-out service is available 24 hours a day, 365 days a year. We’re there for urgent problems like security risks or flooding, and less dramatic situations, like when you’ve been locked out (or in).
