Join the team.

CR Smith is a dynamic manufacturing and installation organisation of custom windows, doors and living spaces products and services.

Rated Excellent on Trust Pilot with over 4000 reviews and voted the best company in the UK in our sector by consumer champion Which.co.uk, the customer experience and service is at the heart of everything we do.

We are now looking for an experienced HR Manager to work closely with our Head of HR, where your role will be to provide excellent support to all Stakeholders and employees across the business and help to implement the company’s HR strategy.

You will be responsible for:

• Playing a key role in promoting employee wellbeing, employee engagement and a positive workplace culture.
• Provide HR advice and guidance to managers as required on issues such as discipline, grievance, performance and capability ensuring full compliance with HR processes.
• Manage and advise on complex ER cases – up to date employment law knowledge is essential.
• Proactive development of line managers through training, coaching and guidance on all HR related activities.
• Ensure all policies and procedures comply with legislative requirements and best practice.
• In conjunction with Senior Management, develop and implement an appropriate HR Strategy to support short and long term business objectives.
• Support the recruitment team with employee on-boarding and inductions.

What we offer:

• Salary: £40,000 – 50,000
• Private healthcare & pension
• Company doctor
• Employee Assistance Programme
• Company incentives
• Company support with training & external qualifications
• Excellent career progression opportunities across the business
• Free on-site parking
• Subsidised staff restaurant on-site

We are looking for an HR Manager who is ideally degree qualified, within a business discipline. A minimum of five years’ work experience in an HR advisory role and CIPD qualified. Due to the nature of the role, we require someone with high levels of enthusiasm, bringing fresh ideas to our business. You will possess Strong interpersonal skills with the ability to form and build relationships both internally and externally, Strong organisational and administration skills and the Adaptability and flexibility to work on projects in all areas of the business.

Please note that a full driver’s licence is essential as there will be a requirement to drive to different company locations. This is an office based role working from our head office in Dunfermline on a day to day basis. Please only apply if you are able to commute to this location daily.

This is a unique opportunity for a dynamic individual with a proven track record in HR management to join one of Scotland’s leading brands, offering fantastic career opportunities and the autonomy to make a real difference within an organisation already committed to growth, service excellence, uncompromising quality and safety standards.

Looking for a new professional challenge, working in a high demand industry with a leading household brand, CR Smith?

Our salesforce is rated 9.5/10 by our most recent 2000 customers – do you have the drive, determination and ability to join our growing team?

Unrivalled focus on product excellence and customer experience is at the heart of everything we do, rated Excellent on Trust Pilot, we have also recently been voted the best company in the UK in our sector by consumer champion Which.co.uk

As we continue to provide the very best energy efficient products in our market, we also deliver industry leading sales & technical training to our field sales teams whilst investing in our people so that you can genuinely drive your personal career development – and our business, whilst achieving financial stability.

What we offer –

• Salary – £24,000 OTE £50,000 – £70,000 + uncapped ( top performers earning significantly more)
• Additional bonus available after initial training period – £1,000 in Month 1 and £1,000 in month 2 for achieving set revenue target.
• Company Car & mileage allowance
• Monthly company sales incentives and awards including trips, cash prizes, meals for 2, Shopping Vouchers amongst others
• Team hospitality & team building days
• Elite club and elite club plus membership for consistent target achievers – extra financial monthly incentives and awards
• Latest in sales aids and marketing kit including iPad
• Fully certified sales & masterclass product training ( industry leading 4 weeks training programme & continued mentoring/support)
• Flexible working hours to suit both individual and business needs
• Fully pre-qualified appointments provided & arranged
• Opportunity to self-generate through exhibition stands, sales complex and previous customers
• Full out of hours support and internal resources – Sales bases in Dunfermline, Aberdeen & Bellshill with expectation to attend daily sales meetings/refresher training courses
• Excellent career opportunities and mentoring schemes across the business

CR Smith is Scotland’s number one home improvement specialist and with over 50 years’ experience, it is an established and well-trusted household brand.

We provide state of the art, thermal efficient products which are in higher demand than ever before. Every home owner invests in their properties throughout the years, and with energy costs being at a record high, the simplest way to reduce those costs is to upgrade your windows and doors. Our beautiful Lorimer range is fully bespoke and designed by our customers and designers in the comfort of their own homes.

This is a truly unique opportunity to be involved in a buoyant market where you can project manage the full sales cycle and have the autonomy to earn significantly in the process. 

To meet with these current levels of demand, we are looking for sales professionals who-

• Demonstrate a proven track record in sales and have a real desire to succeed – We will consider any B2B/B2C/Retail/Customer service background as long as you have the ability to close business.
• Ambitious candidates who want to be rewarded significantly for hitting and overachieving their targets and will thrive off the continuous coaching, training & career development we offer to ensure your on-going development.
• Offer customers the most advanced energy efficient products on the market with the very best guarantees and outstanding finance options (industry leading finance options currently at 3.9% APR and nothing to pay for 12 months) Plus various additional monthly offers available.
• The ideal candidate will be highly motivated and flexible with an entrepreneurial flair, the determination to build their own business and go the extra mile whilst representing a leading national brand
• Full UK Drivers Licence with a minimum of 1 years driving experience

With the nation now investing more than ever in to their properties, this is the perfect time to join the number one home improvement specialist in the UK, where results and success are rewarded significantly and where you can really build your own business whilst providing customers with the difference.

Based in Dunfermline with travel across Scotland

CR Smith is a dynamic manufacturing and installation organisation of custom windows, doors and living spaces products and services.

Rated Excellent on Trust Pilot with over 4000 reviews and voted the best company in the UK in our sector by consumer champion Which.co.uk, the customer experience and service is at the heart of everything we do.

We provide state of the art, thermal efficient products which are in higher demand than ever before. Due to this high demand and expansion across the commercial market, we now require a dedicated and experienced Training & Workshop Manager to oversee our training and development initiatives. The role involves being responsible for managing workshop operations, ensuring effective educational programmes, and fostering a culture of continuous learning for all new tradespeople through their journey at CR Smith.

You will be responsible for:

• Full training inductions – planning, developing and delivery. You will prepare andorganise interactive teaching sessions, constantly ensuring that all learners are well engaged and progressing through their training successfully – passing on your skills and knowledge within the industry and helping them to achieve their full potential.
• Provide constructive feedback that clearly indicates strategies for improvement and progress against individual targets – working closely with our partner college to assess needs of new apprentices in addition to adult apprenticeship schemes.
• Skills testing of new hires within the trades team, including continual support and mentoring in the field.
• Conducting quality and safety audits in accordance with our management system.
• Managing improvements in health and safety within the workshop environment.
• Providing ongoing training to ensure all installations are carried out to our unique fitting details.
• Coaching and mentoring colleagues (Joiners, plasterers, painters, window fitters) to support their continuous development – both in the workshop and on site.
• Communicate effectively with stakeholders to assess training needs and gather feedback.

What we offer:

• Salary: £50,000 – £55,000 (Dependant on experience)
• Company vehicle & fuel card
• Company incentives
• Latest advanced technology and technical training
• Full use of company resources and internal support across the business to allow dedication to the role required
• External continuous professional development courses available
• Excellent career opportunities and mentoring schemes

We are looking for a Joinery professional who comes with natural coaching and leadership skills, looking for their next challenge. The ideal candidate could be someone coming from a joinery education background with a proven track record of designing training literature and executing to a high standard.

We require an industry experienced, and committed individual to help us achieve our goals and develop our joinery training programme.

This is a unique opportunity for a dynamic individual with a proven track record to join one of Scotland’s leading brands, offering fantastic career opportunities and the autonomy to make a real difference within an organisation already committed to growth, service excellence, uncompromising quality and safety standards.

The ideal candidate will be degree educated standard with a strong working knowledge of current health and safety standards.

Please only apply if you have the relevant working experience required.

CR Smith is a dynamic manufacturing and installation organisation of custom windows, doors and living spaces products and services.

Rated Excellent on Trust Pilot with over 4000 reviews and voted the best company in the UK in our sector by consumer champion Which.co.uk, the customer experience and service is at the heart of everything we do.

We are looking for an experienced and dedicated, Senior Site Manager to become part of our rapidly growing social housing installations team, with opportunities to develop throughout our wider business. As Senior Site Manager, you will be responsible for ensuring that all operations run smoothly, efficiently, and safely. This role requires strong leadership skills, excellent time management, and a thorough understanding of site management practices. The ideal candidate will be proactive in problem-solving and committed to maintaining high standards of quality and safety.

You will be responsible for:

• Planning and managing labour, material and costs to ensure projects are carried out safely, on time and to the highest standard.
• Conducting quality and safety audits in accordance with our management system.
• Managing improvements in health and safety
• Maintain accurate records of site activities, including daily logs, incident reports, and progress updates.
• Address any issues or delays promptly to minimise disruptions to the project timeline
• Providing ongoing training to ensure all installations are carried out to our unique fitting details.
• Coaching and mentoring colleagues to support their continuous development.
• Liaising with our supply chain to consistently improve quality and logistics systems to maximise output and productivity.

What we offer:

• Salary: £50,000 – £55,000 (Dependant on experience)
• Company vehicle & fuel card
• Company incentives and hospitality days
• Latest advanced technology
• Extensive technical training
• Full use of company resources and internal support across the business to allow dedication to the role required
• Attractive working hours
• External continuous professional development courses available
• Excellent career opportunities and mentoring schemes

We are looking for a Senior Site Manager who comes with natural people management skills, who is not afraid to lead from the front but also work as part of the wider team. This could be someone coming from an operational management, commercial management or people management role within the construction or building industry who has the ability to adapt. We will also consider individuals who may have worked directly within the social housing market and have experience in leading teams.

This is a unique opportunity for a dynamic individual with a proven track record in project management to join one of Scotland’s leading brands, offering fantastic career opportunities and the autonomy to make a real difference within an organisation already committed to growth, service excellence, uncompromising quality and safety standards.

It is preferred but not essential for candidates to be educated to degree standard, preferably in a construction or engineering discipline. Health and safety certification is required.

CR Smith is Scotland’s longest established and most successful home improvements company with a highly recognisable brand that is synonymous with quality.

Rated excellent on Trust Pilot with over 4500 reviews and voted best company in the UK in our sector by consumer champion Which.co.uk, the customer experience and service is at the heart of everything we do.

As we continue to be the very best in the market, and to support a major growth strategy, we have exciting opportunities for Customer Area Controllers, within our Customer Service Department, operating from our head office in Dunfermline.

What we offer:

• Excellent remuneration packages: Circa £28,000-30,000 per year pro-rata.
• A range of flexible working patterns are available from Monday – Friday including 3, 4 or 5 day working weeks, as well the option for a 9 day fortnight and part time positions.
• Company pension.
• 31 days holiday per year.
• Working in a modern open plan office with on-site parking and bistro.
• A unique opportunity to be part of our progressive team environment.
• Provide a clear pathway for career progression.

You will be responsible for:

• Being the first point of contact for handling and co-ordinating all customer service queries.
• Organising and communicating all aspects of the installation process.
• Liaising with all relevant stakeholders to ensure a prompt response to any issues arising from customers, suppliers, or tradespeople.
• Extensive management of logistics and planning to optimise business efficiency, including achieving key targets set by the operational management team.
• Managing the daily requests of our business clients and keeping them and their customers updated.

We require proactive and resilient Customer Area Controllers who have great interpersonal, communication and relationship skills. You will need to be an assertive, confident, and positive person with excellent operational skills.

Previous experience would be beneficial, but is not essential as the successful candidate will undergo an extensive training programme.

It would be advantageous for candidates to be educated to degree level or HND/HNC qualification(s).

This is an exciting time to join our forward-thinking creative team and be part of one of Scotland’s best-known household brands, CR Smith.

Our Business

CR Smith is Scotland’s longest running home improvement business, with its roots dating back to 1917.  Since then, it has become one of Scotland’s most respected companies and well-known brands.

CR Smith Manufacturing is a fast-paced and unique manufacturing organisation.  Every one of our window and door products is made to order and made to measure, and production lead times are short, creating a complex and fast-moving environment.

Our business continues to grow as we invest in every area of our operation, from our digital sales proposition to our manufacturing capabilities, and as we open up new markets for our industry leading suite of products.  As we grow it is critical that we maintain the quality standards that our customers expect of us and we do so whilst ensuring the safety and wellbeing of our team.  This new role has been created to work as part of the established QHSE team as we pursue these objectives.

The Role

As a Process Administrator you will play a crucial role in supporting the manufacturing processes and continuous improvement initiatives within our organization. Reporting to the QHSE Manager, you will be responsible for assisting in the maintenance of our Management Systems (ISO 9001 & ISO 14001), and controlling manufacturing processes and test methods to ensure efficient production, high-quality output and a general compliance.

Key Responsibilities:

1. EMS & QMS: Support of the internal auditing process according to ISO standards

• • Assist in developing and implementing new quality & environmental procedures and policies
  • Assist in maintaining QMS & EMS
  • Support of the internal auditing process according to ISO standards
  • Assist in internal audit follow-up actions
  • Keep all registers up-to-date
  • Assist in document control process for EMS & QMS

2. Data Analysis: Collect, collate & analyse data to identify trends and areas for improvement.
3. Quality Control: Assist in monitoring product quality through the maintenance of our QMS, including inspection, testing, and documentation and working with maintenance colleagues.
4. Compliance Documentation and Standardisation: Contribute to the development and updating of work instructions, safe system of works (SSoWs), and production documentation to ensure consistency and compliance.
5. Health and Safety: Comply with all safety protocols and regulations, promote a culture of safety, and actively participate in risk assessments and safety improvement initiatives.
6. Training and Development: Assist with training document management for our shopfloor and commercial colleagues. Participate in relevant training programs and seek opportunities for professional growth, including the delivery of training modules.
7. Business Awareness: Stay updated with current production runs, KPIs and output targets.

Qualifications and Requirements:

• Administrative experience;
• IT literacy, particularly Microsoft Excel
• Relevant industry experience is desired but not required;
• Strong problem-solving skills;
• Excellent analytical and critical thinking abilities;
• Attention to details;
• Good time management skills;
• Basic knowledge of manufacturing processes, equipment, and quality control methodologies;
• Familiarity with lean manufacturing principles and continuous improvement methodologies;
• Effective communication skills, both verbal and written;
• Ability to work well in a team-oriented environment and collaborate with cross-functional teams;
• Detail-oriented and highly organized, with the ability to prioritize tasks effectively;
• Knowledge of H&S legislation and demonstrated commitment to safety protocols and procedures;

Note: The above job description is a general outline of the responsibilities and qualifications typically associated with the Process Administration role. Specific job duties may vary contingent on the experience and expertise of the successful candidate.

CR Smith is a dynamic manufacturing and installation organisation of custom-made windows, doors and living spaces products and services.

Rated Excellent on Trust Pilot with over 4000 reviews and voted the best company in the UK in our sector by consumer champion Which.co.uk, the customer experience and service is at the heart of everything we do.

We are looking for an experienced, Construction Project Manager to become part of our rapidly growing commercial social housing installations team, with opportunities to develop throughout our wider business.

We provide state of the art, thermal efficient products which are in higher demand than ever before. This is a truly unique opportunity to be involved in a buoyant market where you can develop and significantly grow your earnings in the process.

You will be responsible for:

• Planning and managing labour, material and costs to ensure projects are carried out safely, on time and to the highest standard.
• Conducting quality and safety audits in accordance with our management system.
• Managing improvements in health and safety.
• Providing ongoing training to ensure all installations are carried out to our unique fitting details.
• Coaching and mentoring colleagues to support their continuous development.
• Liaising with our supply chain to consistently improve quality and logistics systems to maximise output and productivity.

What we offer:

• Salary: £50,000 – £60,000 (Dependant on experience)
• Company vehicle & fuel card
• Company incentives and hospitality days
• Latest advanced technology
• Extensive technical training
• Full use of company resources and internal support across the business to allow dedication to the role required
• Attractive working hours
• External continuous professional development courses
• Excellent career opportunities and mentoring scheme

We are looking for a Construction Project Manager who comes with natural people management skills, who is not afraid to lead from the front but also work as part of the wider team. This could be someone coming from an operational management, commercial management or project management role within the construction or building industry who has the ability to transfer their skills. We will also consider individuals who may have worked directly within the social housing market and have experience in leading teams.

This is a unique opportunity for a dynamic individual with a proven track record in project management to join one of Scotland’s leading brands, offering fantastic career opportunities and the autonomy to make a real difference within an organisation already committed to growth, service excellence, uncompromising quality and safety standards.

It is preferred but not essential for candidates to be educated to degree standard, preferably in a construction or engineering discipline. Health and safety certification is required.

CR Smith is Scotland’s longest running home improvements company with a highly recognisable and established brand that is synonymous with quality. Rated excellent on Trust Pilot, we have also been voted best company in the UK in our sector by consumer champion Which.

As we continue to be the very best in the market, and to support a major growth strategy throughout 2024, we have an exciting opportunity for an Operations Coordinator within our customer service department, operating from our head office in Dunfermline.

You will be responsible for the management of our customer experience, including the following:

• Understanding and influencing a positive journey for our customers
• Continuously evaluate the effectiveness of the customer experience from both the customer and business perspective
• Effective management of all enquiries to the Head of Customer Service
• Complaint resolution
• Liaising with all relevant stakeholders to ensure a prompt response to any issues arising from customers, suppliers or tradespeople.
• Extensive management of logistics and planning to optimise business efficiency, including achieving key targets set by the operational management team
• Working with the operations management team on the development and implementation of new systems to improve efficiency and service standards.
• Use customer feedback to identify initiatives which improve the overall service experience.
• Managing the daily requests of our business clients, and keeping them and their customers updated.
• Liaising with clients to share CRM reports on performance as required.

The skills you will need to succeed in the role:

• Proven experience (minimum 5 years) in a customer services supervisor/management role
• Excellent planning and organisation skills, with meticulous attention to detail.
• Excellent problem solving and communication skills
• Good knowledge of windows applications – particularly excel and word
• Excellent knowledge of CRM systems
• The ability to grow and maintain relationships across a variety of levels.
• Being highly self-motivated, resilient and innovative
• Preferably educated to HND level or above

We require a proactive and resilient customer experience manager who has great interpersonal, communication and relationship skills. You will need to be an assertive, confident and positive person with excellent operational skills.

Previous experience would be beneficial but is not essential as the successful candidate will undergo an extensive training programme.

It would be advantageous for candidates to be educated to degree level or HND/HNC qualification(s).

This is an exciting time to join our forward thinking creative team and be part of one of Scotland’s best-known household brands, CR Smith.

CR Smith is Scotland’s number one home improvement specialist and with over 50 years’ experience, it is an established and well-trusted household brand. Rated Excellent on Trust Pilot, we have also recently been voted the best company in the UK in our sector by consumer champion Which.

We provide state of the art, thermal efficient products which are in higher demand than ever before. Every home owner invests in their properties throughout the years, and with energy costs being at a record high, the simplest way to reduce those costs is to upgrade your windows and doors. Our beautiful Lorimer range of windows, doors and Living Spaces is fully bespoke and designed by our customers and designers in the comfort of their own homes.

Due to continual growth, we have an immediate vacancy for an experienced surveyor to join our team working in the Glasgow/West of Scotland area on window and door surveys. Your role and responsibilities will include:

• Attending pre-arranged site surveys in customer homes to measure and confirm window and door specification details.
• Identifying changes and additional information required from the signed order.
• Documenting safe working practice for the installation by assessing site conditions and preparing a risk assessment for each installation.
• Producing a fully completed survey pack, ready for manufacturing.
• Liaising with the CR Smith contract processing team regarding any queries.

Key attributes:

• Minimum of 2 years’ experience of carrying out window and door surveys (ideally).
• Sound knowledge of Scottish Building Regulations.
• Strong attention to detail.
• Excellent organisational and time management skills.
• First class communication and customer service skills.
• Must have a full UK driving licence.
• Willingness to learn.

In return, we offer:

• Company Vehicle & fuel card.
• Pension & private healthcare.
• Excellent career opportunities and development.
• Standard Mon – Fri day shift hours.

With the nation now investing more than ever in to their properties, this is the perfect time to join the number one home improvement specialist in the UK, where results and success are rewarded significantly whilst providing customers with the difference.

Job Type: Full-time

Salary: £35,000 – £40,000 per year

Benefits:

• Canteen
• Company events
• Employee discount
• Free on-site parking

CR Smith is Scotland’s number one home improvement specialist and with over 50 years’ experience, it is an established and well-trusted household brand. Rated Excellent on Trust Pilot, we have also recently been voted the best company in the UK in our sector by consumer champion Which.

We provide state of the art, thermal efficient products which are in higher demand than ever before. Every home owner invests in their properties throughout the years, and with energy costs being at a record high, the simplest way to reduce those costs is to upgrade your windows and doors. Our beautiful Lorimer range of windows, doors and Living Spaces is fully bespoke and designed by our customers and designers in the comfort of their own homes.

Due to continual growth, we have an immediate vacancy for an experienced surveyor to join our team working in the Fife/East area on window and door surveys. Your role and responsibilities will include:

• Attending pre-arranged site surveys in customer homes to measure and confirm window and door specification details.
• Identifying changes and additional information required from the signed order.
• Documenting safe working practice for the installation by assessing site conditions and preparing a risk assessment for each installation.
• Producing a fully completed survey pack, ready for manufacturing.
• Liaising with the CR Smith contract processing team regarding any queries.

Key attributes:

• Minimum of 2 years’ experience of carrying out window and door surveys (ideally).
• Sound knowledge of Scottish Building Regulations.
• Strong attention to detail.
• Excellent organisational and time management skills.
• First class communication and customer service skills.
• Must have a full UK driving licence.
• Willingness to learn.

In return, we offer:

• Company Vehicle & fuel card.
• Pension & private healthcare.
• Excellent career opportunities and development.
• Standard Mon – Fri day shift hours.

With the nation now investing more than ever in to their properties, this is the perfect time to join the number one home improvement specialist in the UK, where results and success are rewarded significantly whilst providing customers with the difference.

Job Type: Full-time

Salary: £35,000 – £40,000 per year

Benefits:

• Canteen
• Company events
• Employee discount
• Free on-site parking

With locations throughout Scotland, CR Smith is amongst the UK’s largest home improvement companies. We have a highly recognisable and established brand that is synonymous with quality. Due to continuous sales growth and an ongoing commitment towards our unique customer service philosophy, we have a new opportunity for a part-time operations co-ordinator within our operations department, working from our head office in Dunfermline.

You will be responsible for the day to day operational management of the following:

• Co-ordinating all daily service enquiries, including handling both inbound and outbound customer calls.
• Organising and communicating all aspects of the installation process.
• Liaising with all relevant stakeholders to ensure a prompt response to any issues arising from customers, suppliers or tradespeople.
• Extensive management of logistics and planning to optimise business efficiency.
• Working with the operations management team on the development and implementation of new systems to improve efficiency and service standards.
• Supporting the operations management team on the delivery of key targets.
• Providing administrative support to key stakeholders across the business.
• Use customer feedback to identify initiatives which improve the overall service experience.

The skills you will need to succeed in the role:

• A minimum of 3 years’ experience in a customer facing role delivering outstanding service.
• Excellent planning and organisation skills, with meticulous attention to detail.
• The ability to grow and maintain relationships across a variety of levels.
• Being highly self-motivated and innovative.

We require a proactive and resilient operations co-ordinator who has great interpersonal, communication and relationship skills. You will need to be an assertive, confident and positive person with excellent operational skills. Previous experience would be beneficial but is not essential as the successful candidate will undergo an extensive training programme.

We can offer a range of Part-time hours between 9am and 6pm Mon-Sat, with a minimum of 4 hour time slots per day.

Salary: £24,000 pro rata

Job Type: Part-time

Benefits: On-site parking