Report a Fault

CR Smith work under Guarantee

You can easily report a fault under guarantee by e-mailing us and we will contact you to arrange any necessary work. When you contact us by e-mail please quote your Name, Address, Contract No, Telephone Contact No, and details of the fault you wish to report.

servicecentre@crsmith.co.uk

Alternatively you can call our Customer Service Team on 01383 732181, Mon – Fri 9am- 5pm or Sat 9am-12pm.

Tilt and Turn Hinge Operation

If you have a Tilt and Turn window and you have managed to Tilt and Turn it at the same time, you can return the window to the correct position by following the instructions below:

Step 1:

Before window can be returned to the correct mode, the opening sash must be vertical. Applying pressure to the top and bottom corners on the hinge side can do this.

Step 2:

With opener now in vertical position push top of ‘S’ shaped spring towards handle and keep held. (This will neutralise gearing) Move handle upwards to vertical position and release spring clip, the window is now in opening mode.

Step 3:

Close window and bring handle down to closed position i.e. past horizontal position and facing downwards.