Edinburgh City Council
CR Smith was appointed by Edinburgh City Council to replace windows across 600 low-rise homes.
Our experienced teams delivered high-quality, energy-efficient installations with minimal disruption, earning praise for smooth communication and high resident satisfaction.
“CR Smith are doing great – the quality of work and communication with tenants has been excellent. This contract has given us the least number of complaints, which speaks volumes.”
Kelly Faulds, Edinburgh City Council
Edinburgh City Council (CEC), managing over 20,000 homes across the capital, appointed CR Smith to deliver a major window replacement programme across its low-rise housing stock. With approximately 600 properties scheduled for upgrades in 2025, the project spans key areas including Moredun, Gilmerton, Inch, Saughton, Stenhouse, and Murrayhouse.
CR Smith was selected for its ability to deliver high-quality installations with minimal disruption. The council has reported that this contract has resulted in the least number of complaints compared to similar initiatives, highlighting the effectiveness of CR Smith’s tenant-focused approach.
“The CR Smith installation team were so friendly and helpful during the sign off. I suffer with mental health issues and find things like this extremely difficult, but I was so comfortable with the team and my home now feels warmer and looks so much better”.
-Tenant, City of Edinburgh Council
The installations feature modern, energy-efficient windows designed to improve thermal performance and reduce maintenance. CR Smith’s teams have worked closely with residents to ensure smooth scheduling and clear communication throughout the process.
