East Kilbride Housing Association.
CR Smith provided new energy-A-rated windows and doors for 42 homes in East Kilbride. Supplying and installing a quality product for the residents, while meeting the budget requirements of East Kilbride Housing Association.
“The current climate is demanding on associations, however, CR Smith allowed us to complete the majority of our planned installs within budget. We received a great product and service for our project.”
Steven Latta, Senior Maintenance Officer, EKHA
East Kilbride own 564 homes across the new town in the west of Scotland. To ensure residents’ homes meet or go beyond the Scottish Housing Quality Standard, 42 properties were identified which required a mixture of new windows and doors to improve their EPC rating. Like with most social landlords meeting this requirement whilst staying within a limited budget was a key consideration for East Kilbride.
Some initial challenges were experienced at the survey stage due to the complexity of regulatory requirements, however, through consistent communication with East Kilbride and their residents, we were able to ensure that a suitable solution was found both operationally and commercially.
This culminated in a notable improvement to the properties’ energy efficiency with residents expressing extreme satisfaction with the product and process of installation, all whilst staying within East Kilbride’s budget.
“Our last install programme returned excellent feedback from tenants who appreciated how clean, friendly, and considerate the installers were during the works. Many commented on how impressed they were with both the quality of the finished product and the professional manner of the team.
Site management was equally impressive. Communication was clear and proactive at every stage, with timelines adhered to and any questions we had answered promptly.
Overall, we were thoroughly impressed by the professionalism, quality, and customer-focused approach of CR Smith. We would confidently recommend them to anyone looking for reliable, high-quality window and door installation services for their housing stock.”
— Steven Latta, Senior Maintenance Officer
The partnership has now entered its fourth consecutive year. Despite early challenges at the survey stage due to regulatory complexities, CR Smith’s collaborative approach ensured smooth delivery and minimal disruption.
The most recent phase was completed on time and within budget, with tenants and staff praising the professionalism, cleanliness and attention to detail shown by the installation teams. The result was a notable improvement in energy performance and a high level of tenant satisfaction—reinforcing EKHA’s commitment to quality and value.
