The CR Smith ‘Triple Guarantee’ for complete peace of mind.
CR Smith is committed to providing our customers with the best product and service available. We have been in business continually for over 50 years and are now in our fifth generation of ten-year guarantee. Our dedicated customer service team is here for our customers, not simply during the installation but for the months and years thereafter.
Product & installation guarantee
The Lorimer guarantee covers parts, products and workmanship for a full ten years. All electrical items and flooring are covered by the manufacturer’s guarantee. We will never hesitate to honour our obligations under its terms and our dedicated customer service team will handle your queries quickly and efficiently.
Building regulations certificate
CR Smith is proud to guarantee that all installations of Lorimer windows and doors meet, as a minimum, the exacting standards of Building Regulations (Scotland) at the time of your installation. This includes:
- Energy conservation
- Safety glass
- Fire escape
- Handle heights
- Safe cleaning
- Ventilation
- Permissions and warrants
Emergency call out service
CR Smith offers an emergency call out service available 24-hours, 365 days per year so we are available when you need us most. This service covers both problems of a serious nature such as fire hazards, flooding, security risks and the like, as well as more minor (but inconvenient) problems such as customers who have been locked out.
Security guarantee for windows and doors.
Lorimer windows and doors carry the extra protection of our unique security guarantee. We are so confident in the security they provide that for ten years we will replace any door or window fitted to a brickwork aperture, completely free of charge, should it fail and an unwanted intruder gains entry to your home through the Lorimer frame (excluding glass breakage).
Independent certification.
All Lorimer products are manufactured to the highest standards and exceed the requirements of Scottish building regulations. But you don’t need to take our word for it because our full product range is independently tested and achieve the following British Standards Kitemarks and further certifications:
BS EN 1279 – 2 & 3 Insulating glass units
Our double-glazed sealed units have been successfully manufactured and tested for moisture penetration and gas retention.
BS 7412 Windows & door sets made from PVC-U extruded profiles
Specifies the requirements for the design, fabrication and performance of windows and doors.
BS 6375 – 1 Performance of windows and doors
Weather tightness and guidance on selection and specification (Part of BS 7412). It specifies the exposure categories related to test pressure levels for air permeability, water tightness and wind resistance for external windows and door sets.
PAS 24 Enhanced security performance of windows for domestic applications
Specification for windows and doors manufactured to provide enhanced security against unauthorised forced entry.
Secured by design
A police initiative that improves the security of buildings through design and seeks to achieve sustainable reductions in crime.
BFRC energy rating – ‘A’
All Lorimer windows are manufactured to achieve a U-Value of 1.4W/m2K, which is an ‘A’ energy rating. Although doors do not have a comparable rating scale, Lorimer doors are manufactured to the same high glazing specification as Lorimer windows.
ISO 9001:2015 Quality Management System
A system that helps organisations improve services and product quality, reduce waste and lower costs through consistency and effective processing every time.
ISO 14001:2015 Environmental Management System
Environmental Management System (EMS) certification to the ISO 14001 standard demonstrates our ongoing commitment to improving environmental performance.
BBA
Quantal Conservatory Roof Systems & Tremco Illbruck Security Glazing Tape.