A guarantee to feel good about

Every Lorimer window is covered by a three-part guarantee including parts and workmanship for ten years. As we’ve been fitting double glazing for over 40 years, we’re in our ‘fourth generation’ of guarantees, and many thousands of customers have benefited from the ultimate peace of mind that comes with the Lorimer warranty.

The whole guarantee package is transferable to a new owner. It could be a useful extra benefit to help you sell your home, should you decide to do so during the ten-year guarantee period.

1. Product and installation guarantee

All Lorimer products, parts and workmanship are covered for ten years. We never hesitate to replace or correct faulty parts of work, and our customer service team is on hand to respond promptly in the unlikely event that you have a problem with your windows.

2. Unique security guarantee

Lorimer gives you exceptional security. In fact we’re so sure of it we’ll replace any window or door fitted to a brick aperture should it fail allowing an unwanted intruder to get into your home. (This doesn’t apply to someone breaking the glass.)

3. Building regulations certificate

We guarantee that all our installations meet building regulations at the time of installation. This includes energy conservation, use as a fire escape, safe cleaning, safety glass, ventilation, and permissions and warrants.

Ready for anything

The CR Smith emergency call-out service is available 24 hours a day, 365 days a year. We’re there for urgent problems like security risks or flooding, and less dramatic situations, like when you’ve been locked out (or in).