They had a bad experience with another company previously but their sales representative Hud reassured them and explained about the 10 year guarantee which was a big selling point, as were the finance options. These points gave them peace of mind and convinced them that CR Smith was the right company for them.
There is a big difference in the heat retention and the light. It has boosted their morale as it was depressing looking at and through such dark ‘horrible’ windows. The white colour inside has brightened the interior and the Anthracite Grey colour outside has given the house a more modern look from the outside and they drive up and say ‘ahhh that’s lovely’!! However the main and most important improvement is the lack of spiders in the house!!!