Title Sales Operations Controller
Salary DOE
Location Dunfermline
Job Information

CR SMITH is recruiting for a Sales Operations Controller to join its Sales Operations Team, working in the Dunfermline Head Office.

As part of a fast-paced, dynamic sales centre team, the role involves:

  • Handling customer calls (inbound and outbound)
  • Dealing professionally with customer correspondence
  • Dealing with internal sales force - enable and support the sales team to optimise selling by providing strategic direction
  • Problem-solving
  • Diary management
  • Resource planning
  • Administrative duties
  • Developing new service initiatives with the management team

Suitable candidates will have previous customer service experience, be passionate in their approach to business and most importantly, our customers. They must also be able to demonstrate evidence of the following essential skills through experiences either at work or further education:

  • Leadership
  • Organisational skills
  • IT competency
  • Conflict resolution
  • Problem-solving

In addition, candidates must be self-motivated and confident, with a genuine interest in delivering outstanding customer service.

Full time, permanent position – flexible hours/days within 7-day week operation / 12 hours a day

Full training for the role will be provided and career development and progression opportunities are available.

Job Types: Full-time, Permanent


  • Customer services: 1 year (Preferred)
  • Problem solving: 1 year (Preferred)
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