Report a Fault

CR SMITH work under Guarantee

You can easily report a fault under guarantee by e-mailing us and we will contact you to arrange any necessary work. When you contact us by e-mail please quote your Name, Address, Contract No, Telephone Contact No, and details of the fault you wish to report.

Select the e-mail for your area:

East: eastservice@crsmith.co.uk
West: westservice@crsmith.co.uk
North: northservice@crsmith.co.uk

Conservatories: conservatories@crsmith.co.uk

Alternatively you can call our Customer Service Team on 01383 732181, Mon – Fri 9am- 5pm or Sat 9am-12pm.

FIX - The Home Repair Service ›

If you have a fault outwith guarantee, or with window and door products from another company, we can give you a free estimate for fixing it. This service also covers other jobs around your home – please ask us for a quote. You can e-mail us at fix@crsmith.co.uk and we will contact you to arrange a home visit. Alternatively you can call our Customer Service Team on 01383 732181, Mon –Fri 9am- 5pm or Sat 9am-12pm. When you contact us by e-mail please quote your Name, Address, Contact No, and the details of the problem you would like us to quote for.

Tilt and Turn Hinge Operation

If you have a Tilt and Turn window and you have managed to Tilt and Turn it at the same time, you can return the window to the correct position by following the instructions below:

Step 1:

Before window can be returned to the correct mode, the opening sash must be vertical. This can be done by applying pressure to the top and bottom corners or the hinge side

Step 2:

With opener now in vertical position push top of ‘S’ shaped spring towards handle and keep held. (This will neutralise gearing) Move handle upwards to vertical position and release spring clip, the window is now in opening mode.

Step 3:

Close window and bring handle down to closed position i.e. past horizontal position and facing downwards.

Find out more about how
CR Smith could transform your home

Call us free:

0800 200 444