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Customer Reviews

Customer Reviews

You can read our reviews on Review Centre where we rank 4.5 out of 5 based on over 330 reviews, with 92% of users recommending us.

Feefo Star Rating

Independently Reviewed by CR Smith customers

Feedback for CR Smith - Double Glazing & Conservatories has been compiled from 71 customer reviews

Date Product Score Customer Comment

Lorimer Conservatory

Service:++
Product:++

Service rating : From the start the CRS salesman was very patient in listening to my ideas and requirements. He also persevered later when I objected to the price and we found ways of reducing it while not compromising on safety or quality of end product. The builders were all very polite and pleasant, with a sense of humour. Not everything does right first time, for example the wrong colour of bricks were supplied and a substantial section of wall had been built before I realised that it did not match my house bricks as exactly as the ones we had chosen. This was remedied immediately by my contacting the site manager, who attended at once, brought brick supplier along and the problem was sorted out without demur.

The work was done very thoroughly and customer communication was good. I was more than pleased with the result - it turned out much better looking than I had anticipated.

Yes I would recommend C R Smith and would use them again, if I needed anything. I would say they react well to the customer having strong design ideas, which they can translate into reality.

My only disappointments were: 1) the first plans submitted by CRS were not passed by the Council which led to a delay in construction and 2) the salesman never came back to view what we had planned, as he said he would! But I expect he was onto pastures new.

Overall a good experience - C R Smith live up to their advertising.
Product : My gullwing conservatory fits neatly onto what was previously a dull decking area of my small garden. I wanted a downstairs toilet incorporated and this, though challenging, is a really useful aspect of the new conservatory for the family. It gives the garden - character and reduces the amount of grass to be cut! It is also keeping the kitchen, off which it opens, cosy like a big porch would.


On 22-Dec-2015 the customer added:
A year on, I am still highly delighted with my conservatory and would recommend the firm to others.

See this exchange on Feefo

On 22-Dec-2015 the customer added:
The above comments should be re-worded as it sounds as if the toilet, rather than the conservatory is reducing the amount of grass to be cut!! Otherwise I continue to be very pleased with the new room and would definitely return to CR Smith when I can afford other products.

See this exchange on Feefo

Lorimer Conservatory

Service:++
Product:++

Service rating : I would highly recommend CR Smith if you are considering a conservatory. From start to finish they were extremely professional and the end result is first class. Well worth paying that little bit more for a good quality service and product plus peace of mind
Product : A great quality product that will continue to look brand new for many years to come.

Lorimer Conservatory

Service:++
Product:++

Excellent work

Lorimer Conservatory

Service:++
Product:++

Service rating : The service from CR Smith has been excellent. All the workmen have been friendly and accommodating in addition to working so hard. They have been a pleasure to have around.
Product : It is actually a Sunroom we have and not a Lorimer Conservatory.
The new Sunroom has been built to an excellent standard. I am delighted at the way this new room has been made to blend seamlessly into the existing building and it looks as if it has always been part of the building plan. I cannot fault it in any way.

Lorimer Conservatory

Service:++
Product:++

We could not be happier with the quality or the workmen.The men worked none stop and nothing was any bother,they just wanted to please.

Lorimer Conservatory

Service:++
Product:++

Lorimer Conservatory

Service:++
Product:++

I am very pleased with my conservatory.

Lorimer Conservatory

Service:+
Product:++

Service rating : We are very happy with the way CR Smith dealt with me, from the early engagement to small issues during the build and sorting the tiny snags afterwards. The only things that prevented me from marking 'excellent' was tidying up outside, the guys left a load of random thing from half open gone-off bag of concrete, metal clips, insulation so off cuts and bits more. Not a major deal but just enough to take the edge off the overall service.
Product : We absolutely love it. More expensive than we thought, but worth the money for the long term enjoyment and satisfaction that it's a quality room.

Lorimer Conservatory

Service:++
Product:++

Service rating : Everything went like clockwork, quality of workmanship was excellent and all staff were very helpful and hard working
Product : Very pleased with the quality, no problems to date

Lorimer Conservatory

Service:++
Product:++

Service rating : CR Smith are an excellent company who do what they say at the price they quote and in the time agreed. They are exceptionally considerate of the homeowner when the work is being carried out and handle niggles and issues that are inevitable in their stride.
Product : No issues

Lorimer Conservatory

Service:++
Product:++

Service rating : Good finish and internal works to a good standard
Product : good workmanship. especially fitting to existing brick base

Lorimer Conservatory

Service:++
Product:++

Service rating : Excellent service from start to finish.
Product : Love this space the conservatory had given the house and our family. Enhances our living space all throughout the year.

Lorimer Conservatory

Service:++
Product:++

Service rating : No complaints about Cr Smith at all
Product : Exactly what I wanted and requested

Lorimer Conservatory

Service:++
Product:++

Service rating : excellent product along with good bespoke design taken into consideration and customer service at a good price
Product : Quality materials

Lorimer Conservatory

Service:++
Product:++

Service rating : Excellent service from all departments from the point of enquiry at the showroom through to completion of the installation. Installation ran smoothly and to time scale. Extremely happy with the high standards and quality of the finished conservatory.
Product : very light, versatile room. adding a whole additional room to our living area or as a spare bedroom when required. The perfect place to enjoy some quiet time after a busy day.


On 24-Aug-2014 the customer added:
We are very pleased with the service From meeting Howard in the sales room and then again in our home to draw up plans etc. The 3d images were fantastic in helping visualise how our conservatory would look. We were not disappointed at all.

See this exchange on Feefo

Lorimer Conservatory

Service:++
Product:++

Service rating : The company have acted in a very professional way from the initial visit to the final inspection and I cannot fault them.
Product : We were very impressed with the service we received from C R Smith from the initial visit from the salesman right up to the completed conservatory. The guys who built the conservatory were fantastic working in dreadful weather to dig the foundations always cheerful and always so well mannered. The finish is first class and all our requests were incorporated without complaint. We will have no hesitation in recommending C R Smith to any of our friends who are considering a conservatory.

Lorimer Conservatory

Service:++
Product:++

Service rating : Excellent service from start to finish.
Product : A lovely extra room to relax in

Lorimer Conservatory

Service:+
Product:++

Work manship excellent the main issue was the workers having to leave the site on a daily basis to do snagging on previous jobs.

Lorimer Conservatory

Service:++
Product:++

Service rating : Brilliant service throughout, from Howard the salesman who wasn't pushy, all the team of workforce, to Tom who dealt with all the snagging items towards the end.
Product : Good solid construction. Well put together.

Lorimer Conservatory

Service:++
Product:++

Service rating : Efficient and helpful .and very good quality product and excellent erectors and fitters
Product : The quality and standard of workmanship was excellent.