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Lorimer excellence continues well beyond the installation. The CR Smith Total Service Promise is our commitment to provide a 24-hour call out service, 365 days a year. No one can match this. And with a 10 year, fully transferable Product and Installation Guarantee, choosing Lorimer will give you complete peace of mind for years to come.

Our guarantee

Whether you're investing in new windows and doors, or installing a conservatory, peace of mind is just as important as looks. You want to know that your double glazing will give you top weather beating performance for many years to come, and that you'll have a sound guarantee should anything go wrong. You also want to feel your home is secure. With CR Smith's Lorimer range, you really are in safe hands.

Our guarantee is our total commitment to look after our customers, and their products, for a period of 10 years from the date of the installation. This guarantee covers parts, products and workmanship, and we never hesitate to honour our obligations under its terms.

Our customer service representatives are dedicated to dealing with any queries relating to guarantee work. If you need to report a problem they will discuss your requirements with you and arrange for our experienced technicians to carry out any necessary work.

10 Year Quality Guarantee

Our 10 year Lorimer window guarantee is fully transferable should you decide to move home - not only a benefit for you in the future but, more importantly, a guarantee that you are buying the best now.

10 Year Security Guarantee

Security is always a priority at CR Smith and is an integral part of the design and manufacture of our Lorimer windows, doors and conservatories. Therefore, not only do we offer a guarantee of quality, but we also offer a guarantee of security. So, should any of your windows or doors fail and an intruder gains entry to your home, we will replace them completely free of charge.

A guarantee which covers security, in addition to product and installation, is a guarantee that provides real peace of mind!


At CR Smith, we have a responsibility for the products we fit. As part of our unique, unrivalled service we also offer a a 24 hour emergency service available to all our customers 365 days a year for whenever you need us. This service covers both problems of a serious nature such as fire hazards, flooding, security risks and the like, as well as more minor (but inconvenient) problems such as customers who have been locked in, or locked out.

We hope you never need to call us, and we don't really expect you to, but if you have an emergency, we're here to help you resolve it quickly and efficiently.